Refund Policy

If a paid number cannot be activated for your account — for example because it becomes unavailable or required documentation cannot be accepted — the corresponding charge is refunded to the original payment method.

Number subscriptions are billed for a full period. Cancelling stops future renewals; the current period generally is not refunded once the number has been active.

Messages sent and calls connected are consumed services and are not refundable, except where a documented platform fault prevented delivery.

Charges are not refunded where service is suspended or terminated for violations of the Acceptable Use Policy or Messaging Policy.

Submit refund requests through the contact channels on our Contact page, including your account email and the transaction reference. We respond within a reasonable period and statutory consumer rights are unaffected.