Support

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Answers to common questions about accounts, numbers and responsible use — plus how to reach us.

Account help

Questions about signing in, verification or your workspace.

Subscription, renewal and invoice questions for your account.

Report spam, harassment or misuse involving a Prencalls number.

Which countries and numbers are available?: Availability depends on the country, number type and applicable regulatory requirements. Eligible options for your account are shown when you browse numbers while signed in.
How long does activation take?: It depends on the country and number type. Some numbers require additional verification or documentation before they can be activated, so we do not promise instant activation everywhere.
Can I use a Prencalls number to receive verification codes?: No. Prencalls numbers are not provided for receiving OTPs, verification codes or bypassing identity-verification systems where such use is prohibited.
Can I send bulk marketing messages?: No. Prencalls supports two-way conversations. Unsolicited bulk messaging, spam and automated mass marketing are prohibited.
Can I call emergency services?: No. Prencalls is not a replacement for emergency calling services. Always use your local emergency number and network.

Still need help? Contact us.